Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 17.962%.

Extra person charge is $30/person

The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:

• Hotel Room $159
• Studio $169
• 1 Bedroom $189
• Luxury Suite $209

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 11 am HST.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

No, we do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

The Aloha Surf Hotel is undergoing an elevator modernization project through November 10, 2023. There may be intermittent noisy work Monday through Friday from 9 A.M. to 5 P.M. and/or longer wait times for the elevator during this time period. Thank you for your understanding as we work to provide an improved experience.

Yes, cribs are available and are subject to availability. Fees may apply.

Yes, every room offers WiFi.

Housekeeping is available for a nominal fee.

For a full list of amenities, please visit our Guest Rooms page.

All our rooms are non smoking in compliance with state law.

Unfortunately, we do not.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

We do offer a pool and hot tub.

Yes, towels are available.

We have 12 floors and 2 elevators to service them.

For a full list of bedding options by room type, please visit our Guest Rooms page.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

We have one on-site restaurant located poolside, Ko Tiki, which serves breakfast, lunch, and dinner.

Unfortunately, we do not.

Yes, you can pre-order groceries and have them delivered to your room prior to arrival or during your stay. Visit GoRamble.com.

Public transportation is available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers. However, Robert's Hawaii offers affordable shuttle services from Daniel K. Inouye International Airport to our hotel. Book your reservation.

We are about 1.5 blocks from Waikiki Beach.

Approximately 11 miles.

Yes, we can call a taxi for you as needed and requested.

We offer limited on-site parking for $30 + tax per day available on a first come, first served basis.

A deposit of 1-night room + tax will be charged at booking. The remaining balance will be collected upon check-in.

Castle will provide a full refund (excluding the $100 + tax cancellation fee) for cancellations made up to 4 days prior to arrival. If a cancellation is made 3 days or less to arrival (including no-shows), all monies collected will be forfeited.

A deposit of 2-nights room + tax will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 17.962%.
  • Extra person charges are $30/person.

  The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:

  • Hotel Room $159
  • Studio $169
  • 1 Bedroom $189
  • Luxury Suite $209

There is no minimum stay requirement for all reservations, except for stays from December 23 - January 2 when there is a 3 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Rollaway Beds are available for a fee. Subject to availability.

• • Limited on-site parking is available on a first come first served basis and can be purchased for $30 per day plus tax.
  • Additional housekeeping services can be requested for a surcharge.
  • You may use Castle's Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.GoRamble.com. Fee applies

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 24-hours
Check-in: After 3 pm
Check-out: Before 10 am

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Bamboo Waikiki Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.