Your credit card is required to guarantee your booking but is not charged. If you have booked an Advanced Purchase rate the hotel will charge your accommodation prior to arrival.

A non-refundable $25 Reservation Processing fee will be charged at the time of booking.

Yes, as long as the cancellation does not fall within the cancel period.

Reservations must be cancelled 24 hours prior to arrival (NZST) to avoid a penalty of 1 night stay plus tax. Cancellations after this deadline may be subject to charges equal to one night's stay. Advance booking reservations may not be cancelled or modified once confirmed.

To modify your reservation, please call us toll-free at (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm and check out is before 11am.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (808) 545-3510 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Yes, we do. You may request at the time of booking.

Internet inclusion depends on the rate you book.

We provide daily housekeeping services for your comfort.

For a full list of amenities, pleave visit our Guest Rooms page.

Yes we do.

Yes, we do. Please request upon booking.

Yes! We have extensive event/meeting space able to accommodate up to 450 people. For more information, visit The Spencer Hotel's conference and meetings page.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Yes, we do.

No, but you are welcome to use the towels in your room.

Unfortunately, we do not.

Yes. Thyme Restaurant features modern New Zealand cuisine and is available for breakfast, lunch, and dinner. The Club Bar offers light fare.

Public transportation is available from the airport to the property. You can choose from car hire, shuttle service, or taxis. The hotel doesn't offer an airport shuttle service.

We are just 500 metres from Takapuna Beach.

Approximately 30 kilometers or a 40 minute drive.

Yes, we can call a taxi for you on request.

Yes. Self parking is available for $20 per day, subject to availability. Valet parking is available for $35 per day. Parking for long-stay guests is $100 per week. Parking for Thyme Restaurant patrons is free.

Your credit card is required to guarantee your booking but is not charged. If you have booked an Advanced Purchase rate the hotel will charge your accommodation prior to arrival.

Reservations must be cancelled 24 hours prior to arrival (NZST) to avoid a penalty of 1 night stay plus tax. Cancellations after this deadline may be subject to charges equal to one night's stay. Advance booking reservations may not be cancelled or modified once confirmed.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to a 15% Government Service Tax.
  • A non-refundable $25 Reservation Processing fee will be charged at the time of booking.

There is no minimum night stay requirement.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented free of charge.
  • Rollaway Beds are subject to availability and can be rented for $55 including GST.

• • Self parking is available for $20 per day, subject to availability. Valet parking is available for $35 per day. Parking for long-stay guests is $100 per week. Parking for Thyme Restaurant patrons is free.

To be eligible for a qualified rate (Military, Senior, Local Resident, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Check-in: after 3 pm
Check-out: before 11 am

Pets are not allowed in our guest rooms or hotel area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of The Spencer Hotel, which are applicable to all occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.