A hold of 1-night's room rate plus tax will be applied to your credit card.

No.

Yes, as long as the cancellation does not fall within the cancel period.

You may cancel without penalty up to 3 days prior to arrival. If you cancel within 3 days, the 1 night deposit plus tax will be forfeited. A reservation that was not honored is considered a no-show and the advance deposit will be forfeited.

To modify your reservation click HERE. To cancel your reservations, click HERE

Standard check in time is after 3pm HST and check out is before 11 AM HST.

Front Desk is open 24 hours.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

You can find it on the Policies Page.

Unfortunately, we do not.

Yes, every room offers free WiFi access.

We provide daily housekeeping services for your comfort.

All rooms at Pagoda Hilo Bay Hotel include a private lanai, air conditioning, mini-refrigerator, television, and more. For a full list of amenities please visit our Guest Rooms page.

All our rooms are non smoking in compliance with state law.

Yes we do. Please request at booking.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Yes, we offer an oceanfront swimming pool, but no Jacuzzi.

Yes, we provide beach towels.

We have 3 floors and 1 elevator to service them.

Bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests. Standard and superior rooms include 2 double beds. Oceanfront rooms include 1 king or 2 queens. Studio kitchenettes include 2 doubles or 1 queen.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

No, however there are a variety of options in our building and within a 1 block radius.

Uncle Billy�s General Store, located on-site, offers light, to-go fare. Our hotel is within easy walking distance of many restaurants.

We do not offer airport shuttles or transfers. However, transportation is available from the airport to the property including taxis, buses, and car service. Since the Big Island is a relatively large island, we strongly advise that you rent a car during your stay.

While Pagoda Hilo Bay Hotel is located on the Hilo Bayfront, it is not ideal for swimming. Swimmable beaches are available at Coconut Island and Richardson Beach Park, both a short distance away. White sand beaches are few and far in-between on the Big Island.

Approximately 3 miles or 10 minutes away by car.

Yes, we call a taxi for you as needed and requested.

Yes, parking is available free of charge.

All reservations require a deposit to be charged at the time of booking, with the remaining balance due upon check-in. The deposit amount varies, depending on the selected travel dates. For stays from:

• January 3- March 31 2 Nights Deposit required
• April 4 � December 22 1 Nights Deposit required
• December 23 � January 2 5 Nights Deposit required

*Please note: If your travel dates fall within two policy periods, the larger deposit policy will be applicable.

The credit card used for the deposit must be in guest�s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check�in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

• Cancellation Policy
  • Stays from January 3 � December 22: You may cancel your reservation and receive a full refund by cancelling at least 14 days prior to arrival. All deposits are non-refundable for any reservation, which is not cancelled at least 14 days prior to arrival.
  • Stays from December 23 � January 2: Reservations made for stays including any of these days require a 90 day�s notice of cancellation prior to arrival in order to receive a deposit refund. All deposits are non-refundable for any reservations, which are not cancelled at least 90 days prior to arrival.
  • In case of a no show, none of the deposit will be refunded.

• Deposit:
  • A 50% deposit will be charged at the time of booking
• Remaining Balance:
  • Due 45 days prior to arrival for stays from January 3 � December 7
  • Due 60 days prior to arrival for stays from December 8 � December 22
  • Due 90 days prior to arrival for stays from December 23 � January 2

*Please note: In case your travel dates fall within multiple policy periods, the remaining balance will be due at the earlier date.

The credit card used for the deposit must be in guest�s name or in the name of a member in the traveling party. Reservations are not confirmed until the initial deposit and the non-refundable $25 reservation processing fee is received.

• • Stays from January 3 � December 7: You may cancel your reservation and receive a full refund by cancelling at least 45 days prior to arrival. All deposits are non-refundable for any such reservation, which is not cancelled at least 45 days prior to arrival.
  • Stays from December 8 � December 22: You may cancel your reservation and receive a full refund by cancelling at least 60 days prior to arrival. All deposits for reservations including any days within this period are non-refundable unless cancelled at least 60 days prior to arrival.
  • Stays from December 23 � January 7: Reservations made for stays including any of these days require a non- refundable reservation deposit at the time of booking. Cancellations received on or less than 90 days prior to arrival will result in a full charge.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals13.962%.
  • A non-refundable $25 Reservation Processing fee will be charged at the time of booking.
  • A check-out cleaning fee will be applied to all bookings and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes:
• 1-2 Nights Stay
  • Studios $40
  • 1 Bedroom $50
  • 2 Bedroom $60
• 3+ Nights Stay
  • Studios $94
  • 1 Bedroom $125
  • 2 Bedroom $150

There is a 2 Night Minimum Stay for all reservations, except for stays from December 23 � January 2 when there is a 5 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Rollaway Beds are subject to availability and can be rented for $25 per night.

• • Parking can be purchased for $25 per day.
  • Additional housekeeping services can be requested for a surcharge.
  • You may use Castle�s Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.GoRamble.com Fee applies

To be eligible for a qualified rate (Military, Senior, Kama�aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 6 am � 11pm
After hours security provided on property
Check-in: after 3 pm
Check-out: before 12 am
For after hours check-in and parking instructions please call the property in advance at (808) 952-4500

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Waikiki Shore Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.