Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

A non-refundable $30 Reservation Processing fee will be charged at the time of booking.

Also, a cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • One Bedroom $155
  • Two Bedroom $225
• 10+ Nights Stay
  • One Bedroom $225
  • Two Bedroom $250

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 11 AM HST.

Front Desk hours are from 10:00AM to 4:00PM. Please call (808) 322-9625 in advance if you plan on checking in after hours.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Cribs are subject to availability and can be rented for $20 per night.

Yes, every room offers free WiFi access.

We offer optional housekeepign services for a nominal fee including full service or towels and trash.

Full service includes changing bed linens, cleaning bathrooms & changing towels, loading and running the dishwasher, emptying trash bins & replacing liners, dusting, vacuuming, sweeping, & mopping, replenishing supplies and toiletries.

• $95.00 for a 1 Bedroom
• $115.00 for 2 Bedroom/2 Bath

Towels and Trash includes changing towels in bathrooms, emptying trash bins & replacing liners, and replenishing supplies and toiletries.

• $25.00 for a 1 Bedroom
• $40.00 for 2 Bedroom/2 Bath

All rooms at Kona Reef include full kitchens, private lanai, television, and more. For a full list of amenities, please visit our Guest Rooms page.

All our rooms are non smoking in compliance with state law.

Unfortunately we do not.

While we don't have rollaway beds, we do offer airbeds which can be rented for $15/night.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Yes, we offer both. Pool hours are 8am - 10pm.

Yes, we provide beach towels.

We have 4 floors and 3 guest elevators.

Bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests. All 1-Bedroom suites include a sofabed and either 1 King or 1 Queen bed. All 2-Bedroom suites include 1 King, 2 Twins, and 1 Sofabed.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

We do not have a restaurant on property, however we are just an easy walk from a variety of dining options in Kailua-Kona town.

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

While we are oceanfront, we do not advise swimming in the beach fronting the resort. The Big Island has fewer swimmable beaches than the other islands. The closest beach is Kahaluu Beach Park, located less than 5 minutes away by car.

Approximately 9 miles or 20 minutes by car.

Yes, we call a taxi for you as needed and requested.

Self parking is available free of charge.

All reservations require a deposit of one night plus Hawaii General Excise Tax to be charged at the time of booking. The remaining balance is due upon check-in.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

• Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 3 days prior to arrival.
• If cancellation is made fewer than 3 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.

• Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 30 days prior to arrival.
• If cancellation is made fewer than 30 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.

• A 50% deposit will be charged at the time of booking

• Remaining balance due 30 days prior to arrival

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

• Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 3 days prior to arrival.
• If cancellation is made fewer than 3 days to arrival (including no-shows), total payment minus damage waiver plus tax, cleaning fees plus tax, and resort fees plus tax is forfeited.

• Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 30 days prior to arrival.
• If cancellation is made fewer than 30 days to arrival (including no-shows), total payment minus damage waiver plus tax, cleaning fees plus tax, and resort fees plus tax is forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.962%.

A non-refundable $30 Reservation Processing fee will be charged at the time of booking.

Also, a cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • One Bedroom $155
  • Two Bedroom $225
• 10+ Nights Stay
  • One Bedroom $225
  • Two Bedroom $250

There is a 3 Night Minimum Stay during the period of October 8, 2017 - October 15, 2017 and December 23, 2017 - January 1, 2018.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Air Beds are subject to availability and can be rented for $30 per night.

• • Parking can be purchased for $25 per day.
  • Additional housekeeping services can be requested for a surcharge.

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 10 am - 4pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in and parking instructions please call the property in advance at (808) 464-5261

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Kona Reef Resort Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.