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Hilo Hawaiian Hotel

At a Glance

The Complete Hilo Experience

Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park and the Big Island's top attractions. Enjoy incredible views of Mauna Kea, Hilo Town, and historic Coconut Island.

Quick Facts

Check-in times - & - front desk information

  • Check-In Time
    After 3:00 PM

  • Check-Out Time
    Before 12:00 Noon

Front Desk Hours: Open 24 Hours

Getting to the Hilo Hawaiian Hotel

71 Banyan Drive, Hilo, Hawaii 96720
Directions from Hilo Airport (1.5 miles - 10 minutes)

From the Hilo International Airport Access Road, turn right at the first stoplight. Continue straight onto Banyan Drive. Hilo Hawaiian Hotel is the last hotel on the right, before Liliuokalani Gardens. Our street address is 71 Banyan Drive.

Credit Cards Accepted

  • MasterCard
  • American Express
  • Discover
  • Diners
  • Visa
  • JCB
  • China UnionPay
  • BC Global

Frequently Asked Questions

You'll find easy quick answers to your biggest questions about Hilo Hawaiian Hotel below.

Resort & Reservations

Will my credit card get charged?

Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Are there any additional fees that I should know about?

A $25 resort fee plus tax applies to each room and day.

  • The resort fee will include: Local, Toll Free Calls, Long distance calls (except international), Wifi, Local Newspaper, BPA Free Logo’d Bottle 1 per person, Use of Filtered Water Refill Station, Use of Fitness Center, Parking (upon availability), In room Coffee/Tea packet, and Coffee Station in lobby.
  • Is the deposit refundable?

    Please refer to the cancellation policy associated with your reservation.

    What is your cancellation policy?

    Please refer to our Policies Section below.

    How do I modify or cancel my reservation?

    To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

    What time is check-in? Check out?

    Standard check in time is after 3pm HST and check out is before 12pm HST.

    Can I request an early check in or late check out?

    You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

    I didn't receive a confirmation. How can I check if my reservation went through?

    If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

    Can I upgrade my room?

    Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

    Do you have a resort fee, what is the fee, & what does it include?

    We do charge a one-time resort fee of $25 plus tax for each room and day. The resort fee will include: Local, Toll Free Calls, Long distance calls (except international), Wifi, Local Newspaper, BPA Free Logo’d Bottle 1 per person, Use of Filtered Water Refill Station, Use of Fitness Center, Parking (upon availability), In room Coffee/Tea packet, and Coffee Station in lobby.

    Are requests guaranteed?

    You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

    Where can I see a complete list of all reservations policies?

    Please refer to our Policies Section below.

    ROOMS

    Do you offer cribs?

    Yes, subject to availability.

    Do the rooms include internet access?

    High-speed Internet access is free.

    Do you provide housekeeping service?

    Yes, we provide daily housekeeping services for your comfort.

    What amenities do the rooms have?

    For a full list of amenities, please visit our Guest Rooms page.

    Do you offer smoking rooms?

    Smoking is allowed from the 8th floor room balconies only.

    Do you offer ADA rooms?

    Yes we do. ADA rooms are available in all categories. You may request at booking.

    SERVICES & AMENITIES

    What bath amenities do you provide?

    Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

    Do you have a pool and Jacuzzi?

    We have a pool and it's open from 7:00 am - 7:00pm.

    Do you provide beach or pool towels?

    Yes, we provide beach towels.

    How many floors and elevators do you have?

    We have 8 floors and 3 elevators to service them.

    What bedding options are available?

    For available bedding options, please visit our Guest Rooms page.

    Please note that bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests.

    Do You Allow Pets?

    Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

    DINING OPTIONS

    Do you have a restaurant, if not what are the closest restaurants and distance?

    Yes, Whisky Steak Wine (WSW) The Steakhouse is open daily for dinner and features first-class steaks, an array of seafood, the best wine list in East Hawaii, and a table-side Whisky Cart experience. Waioli Lounge is located in the lobby for grab & go lunch daily and cocktails & appetizers.

    TRANSPORTATION & LOCATION

    Do you offer transportation?

    Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

    How close are you to the beach?

    Although Hilo Hawaiian Hotel is oceanfront, the beach is not recommended for swimming due to the lava rocks. The closest swimming beach is Reed's Bay, 0.15 miles from the hotel.

    How far are you from the airport?

    Approximately 1.5 miles.

    Airport taxi service?

    Yes, we call a taxi for you as needed and requested.

    Do you offer parking?

    Parking is available free of charge on a first come, first serve basis and it is not guaranteed.

    Policies

    Payment & Cancellation Policies

    Payment Policy

    All reservations require a deposit of one night plus tax to be charged at the time of booking. The remaining balance is due upon check-in.

    Cancellation Policy

    Castle will provide a full refund for cancellations made up to 4 days prior to arrival. If a cancellation is made 3 days or less to arrival (including no-shows), deposit will be forfeited.

    General Policies

    Packages & Corporate Club

    Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

    Taxes and Fees
      • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.962%
      • A daily resort fee of $25 plus tax applies to each room.
      • The resort fee will include: Local, Toll Free Calls, Long distance calls (except international), Wifi, Local Newspaper, BPA Free Logo’d Bottle 1 per person, Use of Filtered Water Refill Station, Use of Fitness Center, Parking (upon availability), In room Coffee/Tea packet, and Coffee Station in lobby
    Minimum Night Stay Policy

    3 Night Minimum Stay may apply during certain periods of the year. Please inquire with us for more details.

    Family Plan
      • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
      • Cribs and Rollaway Beds are subject to availability.
    Additional Comfort
      • Free parking is available for 1 vehicle per unit
      • In room high-speed Internet access is free
    Qualified Rates

    To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

    Prepaid Non-Refundable Rate

    Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

    Reservation Guarantee

    Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

    On Site Representation

    Check-in: after 3 pm
    Check-out: before 12 Noon
    Bell service: 6am - 9pm
    24 hour Front Desk

    Pet Policy

    Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

    Additional Terms & Conditions
      • Rates, restrictions, policies and all information are subject to change without notice.
      • Occupancy of the unit is subject to the house rules of the Hilo Hawaiian Hotel, which are applicable to all owners, guests and occupants
      • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
      • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
      • No subleasing is allowed.
      • All offers are subject to program availability.
      • Rates are listed in US dollars except where noted otherwise.
      • A major credit card and ID is required upon check-in.
      • All published rates are commissionable to travel agents at 10%.